This Refund Policy applies to digital services sold by TheFleek (eBooks, web design, Meta Ads campaigns, and custom packages). Because our work is custom and digital, refunds are limited as described below.
1. General Principle
Digital services are generally non-refundable once work has commenced or deliverables have been provided. We aim to resolve issues fairly through revisions and communication before considering refunds.
2. Before Work Begins
If you cancel a project before any work has started (and before we have begun research, design, or setup):
- You may request a full refund of amounts paid, minus any non-refundable third-party fees (if applicable).
- Requests should be made in writing to Raghav@thefleek.in within 7 days of payment.
3. After Work Has Started
Once work has begun:
- Deposits and payments for completed milestones are typically non-refundable.
- If we are unable to deliver due to our own fault (e.g., prolonged inability to complete the agreed scope), we will offer a partial or full refund proportional to undelivered work, or a credit toward future services, at our discretion.
- Client-caused delays, changes of mind, or dissatisfaction with creative direction after agreed revisions have been used do not automatically entitle a refund.
4. Delivered Digital Products
Completed eBooks, websites, designs, and campaign setups that have been delivered as agreed are non-refundable. We will address clear defects or failures to meet the written scope through reasonable revisions within the package limits.
5. Meta Ads Services
Ad spend paid to Meta (Facebook/Instagram) is controlled by you or your ad account and is non-refundable by TheFleek. Management fees for campaign setup or ongoing management follow the same rules as other services: refunds only where work has not started or where we fail to deliver the contracted management scope.
6. How to Request a Refund
Email Raghav@thefleek.in with:
- Your name and order/project reference
- Reason for the request
- Relevant dates and details
We will review and respond within 5–7 business days. Approved refunds are processed to the original payment method within a reasonable timeframe (typically 5–14 business days depending on your bank or provider).
7. Chargebacks
We encourage you to contact us first to resolve any issue. Unwarranted chargebacks may result in suspension of services and additional recovery costs where permitted by law.
8. Changes
We may update this Refund Policy. The “Last updated” date will reflect the current version. Policies in effect at the time of your purchase will apply to that order.
9. Contact
Questions about refunds: Raghav@thefleek.in or use our Contact page.